Terms and Conditions

Welcome to Usman Pet Hospital, your trusted pet clinic in Islamabad. By accessing or using our website and services, you agree to comply with the following Terms and Conditions. Please read them carefully.

1. Acceptance of Terms

By using our website or booking any services with Usman Pet Hospital, you acknowledge and accept these Terms and Conditions. If you do not agree, please refrain from using our website and services.

2. Services Provided

Usman Pet Hospital is a full-service pet clinic in Islamabad, offering:

  • Routine checkups and preventive care

  • 24/7 emergency pet care

  • Pet surgery and dental procedures

  • Vaccinations and deworming

  • Pet grooming and hygiene services

  • Pet boarding and overnight stay services

All services are subject to availability and may vary depending on the specific needs of your pet.

3. Appointments and Cancellations

  • Appointments can be made via phone, WhatsApp, or in person.

  • In case of emergencies, we provide walk-in care 24/7.

  • If you need to cancel or reschedule an appointment, please inform us at least 12 hours in advance.

  • Late arrivals may result in rescheduling or a shortened session, especially during high-demand hours.

4. Emergency Services

Our pet clinic in Islamabad is available 24/7 for emergency cases. However, availability of specific staff (e.g., surgeons or specialists) during late-night hours may vary. Additional fees may apply for emergency consultations and treatments.

5. Pet Owner Responsibilities

When you bring your pet to Usman Pet Hospital, you agree to:

  • Provide accurate medical and behavioral history of your pet

  • Follow post-treatment care instructions

  • Pay all applicable service fees in a timely manner

  • Ensure pets are on a leash or in a carrier when visiting the clinic

6. Payment Terms

  • We accept cash, bank transfers, and other locally supported payment methods.

  • All payments are due at the time of service unless prior arrangements are made.

  • For pet boarding and surgeries, an advance deposit may be required.

7. Liability Disclaimer

While we take every precaution to ensure the safety and health of your pet, you understand and agree that:

  • Usman Pet Hospital is not liable for unforeseen complications, natural disease progression, or allergic reactions.

  • You are responsible for informing us of any special care requirements for your pet.

8. Use of Website

You may use our website to learn about services, book appointments, or contact us. You agree not to:

  • Use the site for unlawful or unauthorized purposes

  • Attempt to hack, modify, or access our systems or customer data

  • Copy or reproduce any part of the website without permission

9. Privacy

We respect your privacy. Any personal or pet-related information collected via this website or in person is handled as described in our Privacy Policy. We do not sell or misuse your data.

10. Changes to Terms

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Changes will be posted on this page with an updated effective date.

Contact Us

For questions or concerns regarding these Terms and Conditions or our services:

Usman Pet Hospital
Shop no 5 Basement, Shah Muhammad Plaza, Markaz, MPCHS E-11/1
E-11, Islamabad, 44000
Phone/WhatsApp: +92 317 4654462
Email: [email protected]

Thank you for trusting Usman Pet Hospital, your reliable pet clinic in Islamabad, where expert veterinary care is available 24/7.